Beschrijving

The total number of verification cases created across all statuses. Includes active, completed, failed, and expired cases.

Effect

Tracks overall verification volume and platform adoption. Spikes may indicate batch uploads or new client onboarding.

Voorbeeld

Displayed as a number, e.g. "247". Includes all cases regardless of status (active, completed, failed, expired).

Benchmark

Typical tenants process 50-500 cases/month depending on plan.

Beschrijving

Cases that have reached the COMPLETE terminal state — all required verification layers passed successfully.

Effect

Directly measures successful verifications. A low completed count relative to total cases suggests drop-off in the verification funnel.

Voorbeeld

Displayed as a number, e.g. "189". Only counts cases with status = COMPLETE.

Benchmark

Healthy completion rates are 70-85% of total cases.

Formule

Count of cases where status = COMPLETE

Beschrijving

Cases where a postal letter has been dispatched but not yet delivered or verified. Status is POSTAL_DISPATCHED.

Effect

High in-transit counts may indicate postal delays or delivery issues in certain regions.

Voorbeeld

Displayed as a number, e.g. "34". Counts cases with status = POSTAL_DISPATCHED.

Benchmark

UK letters: 1-3 business days. EU/US: 3-7 business days.

Beschrijving

Percentage of cases that reached COMPLETE status out of all cases that have reached a terminal state (COMPLETE, FAILED, or EXPIRED).

Effect

The primary health metric for your verification process. Low success rates may indicate issues with subject engagement, postal delivery, or bundle configuration.

Voorbeeld

Displayed as a percentage, e.g. "82.5%". If 165 of 200 terminal cases completed, rate = 82.5%.

Benchmark

75-90% is healthy. Below 60% warrants investigation.

Formule

COMPLETE / (COMPLETE + FAILED + EXPIRED) x 100

Beschrijving

Initial state when a case is first created. No verification actions have been taken yet.

Effect

Cases should move out of CREATED quickly. A backlog here means digital verification or letter dispatch is delayed.

Voorbeeld

Input: Subject name "Jane Smith", address "12 Baker Street, London, NW1 6XE, GB", email "jane@example.com". Output: Case created with status CREATED.

Beschrijving

Email and/or SMS OTP has been sent to the subject. Waiting for them to enter the code.

Effect

Long dwell times suggest the subject did not receive the OTP or is not engaging.

Voorbeeld

Email OTP sent: "A3K9X2MF" (8 characters). SMS OTP sent: "482917" (6 digits). Subject enters the code on the verification page.

Benchmark

Most digital verifications complete within 5 minutes of sending.

Beschrijving

Subject has successfully entered the correct email/SMS OTP. Digital layer is complete.

Effect

If the bundle includes postal verification, the case will transition to POSTAL_DISPATCHED next.

Voorbeeld

Subject entered "A3K9X2MF" correctly. Status transitions from DIGITAL_PENDING to DIGITAL_VERIFIED.

Beschrijving

A physical letter with a unique 10-character OTP and QR code has been printed and dispatched via the postal provider.

Effect

Delivery tracking is available for UK and US/Canada (tracked delivery).

Voorbeeld

Letter dispatched with postal OTP "K7M2X9P4LR" (10 characters) and QR code linking to verification URL. Tracking reference: "TRK12345678".

Benchmark

UK: 1-3 days. EU/US: 3-7 days.

Beschrijving

Letter has been confirmed delivered (via tracking) but the subject has not yet entered the postal OTP.

Effect

The subject has the letter but has not acted. A reminder may help.

Voorbeeld

Tracking shows "Delivered" on 2026-02-20. Subject has not yet entered OTP "K7M2X9P4LR". Reminder email scheduled.

Beschrijving

Subject has entered the correct postal OTP. Physical address possession is confirmed.

Effect

The case will now transition to COMPLETE (assuming all required layers are verified).

Voorbeeld

Subject entered "K7M2X9P4LR" correctly via QR scan or manual entry. Address possession confirmed.

Beschrijving

All required verification layers have been successfully completed. Evidence pack is sealed with SHA-256 hash chain.

Effect

Terminal state. The evidence pack is now available for download and webhook delivery.

Voorbeeld

Case completed with assurance level "Verified (Digital + Postal)". Evidence pack PDF available for download. Webhook "case.completed" fired.

Beschrijving

Case failed due to max OTP attempts exceeded, fraud detection, or manual rejection by a caseworker.

Effect

Terminal state. Review the case timeline for the specific failure reason.

Voorbeeld

Reason: "Max OTP attempts exceeded (5/5 for postal layer)". Or: "Caseworker rejected — ghost address confirmed".

Beschrijving

Case exceeded its time-to-live (TTL) without completing all required verification layers.

Effect

Terminal state. The subject did not complete verification within the allowed window.

Voorbeeld

Case created 2026-01-15 with 30-day TTL. Expired on 2026-02-14 with status stuck at POSTAL_PENDING.

Benchmark

Default TTL is 30 days. Adjust per bundle if needed.

Beschrijving

Case completed using only digital verification (email and/or SMS OTP). No postal letter was required or sent.

Effect

Fastest verification method. Suitable for lower-risk scenarios where regulatory requirements allow digital-only proof.

Voorbeeld

Subject verified email ("A3K9X2MF") and SMS ("482917"). No postal letter sent. Assurance badge shows "Digital".

Beschrijving

Case completed using postal letter verification only. A physical letter was sent and the OTP was entered correctly.

Effect

Proves physical possession of the address. Stronger than digital-only but lacks digital cross-reference.

Voorbeeld

Subject received letter and entered OTP "K7M2X9P4LR". No email/SMS required. Assurance badge shows "Postal".

Beschrijving

Case completed using both digital (email/SMS) and postal letter verification. Highest assurance level.

Effect

Maximum assurance — confirms both digital contact details and physical address. Meets the strictest FCA, SRA, and HMRC audit requirements.

Voorbeeld

Subject verified email + SMS (digital), then received letter and entered postal OTP. Badge shows "Digital + Postal".

Benchmark

Recommended for regulated industries: law firms, financial services, accountancy.

Beschrijving

Composite fraud risk score from 0-100 calculated at case creation. Higher scores indicate greater risk.

Effect

Determines whether risk-based step-up is triggered. Cases above the threshold are automatically escalated from digital to postal verification.

Voorbeeld

Score 15: Low risk (no signals). Score 45: Medium (disposable email detected). Score 75: High (ghost address + velocity + disposable email).

Benchmark

0-30: Low risk. 30-60: Medium risk. 60+: High risk (step-up likely).

Formule

Weighted sum of individual risk signals (disposable email, ghost address, address velocity, etc.)

Beschrijving

Detected when the subject email address belongs to a known disposable/temporary email provider (e.g. Guerrilla Mail, Tempail).

Effect

Strong fraud indicator. Disposable emails cannot receive follow-up communications and suggest intent to avoid accountability.

Voorbeeld

Input email: "user@guerrillamail.com" or "temp@throwaway.email". Signal triggers: Disposable Email = true, +25 risk points.

Beschrijving

Address matches a known mail forwarding service, virtual office, PO box farm, or serviced office address.

Effect

The subject may not physically reside or operate at this address. Letters will be received but do not prove actual occupancy.

Voorbeeld

Input address: "71-75 Shelton Street, London, WC2H 9JQ" (known virtual office). Signal triggers: Ghost Address = true.

Beschrijving

Address is associated with a mail forwarding or redirection service (e.g. postal redirection service, PO Box).

Effect

Mail forwarding means the letter could be received at a different physical location than the claimed address.

Voorbeeld

Input address: "PO Box 4521, Manchester, M60 3AT" or an address with an active postal redirect. Signal: Mail Forwarding = true.

Beschrijving

Multiple cases for different subjects have been submitted with the same address within a rolling time window.

Effect

Could indicate a legitimate shared address (e.g. office building) or a fraud pattern where one address is used for multiple fake identities.

Voorbeeld

5 different subjects verified at "42 High Street, Bristol, BS1 2AW" in the past 7 days. Velocity signal triggered.

Benchmark

1-2 cases per address per month is normal. 5+ within a week is suspicious.

Beschrijving

The same address has appeared in verification cases across different tenants on the platform.

Effect

May indicate an address being used to fraudulently verify across multiple regulated firms simultaneously.

Voorbeeld

"10 Downing Street, London" verified by 3 different tenants in the past 30 days. Cross-tenant signal raised (tenant names anonymised).

Beschrijving

The IP address used during digital verification geolocates to a region significantly different from the claimed postal address.

Effect

May indicate the subject is not near the claimed address. However, VPN usage can produce false positives.

Voorbeeld

Claimed address: London, UK. Verification IP: 203.0.113.45 (geolocated to Lagos, Nigeria). Mismatch distance: 4,900 km.

Beschrijving

Automatic escalation from a digital-only verification bundle to include postal verification, triggered when the risk score exceeds the configured threshold.

Effect

Ensures high-risk cases get physical address verification even when the original bundle was digital-only.

Voorbeeld

Case created with "Basic" bundle (email only). Risk score = 72 (above threshold 60). Postal layer automatically added. Step-Up badge shown.

Benchmark

Default step-up threshold is 60 (configurable per tenant).

Beschrijving

Sends an 8-character OTP code to the subject's email address for verification.

Effect

Fast digital verification — most subjects complete within minutes. Validates email ownership but not physical address.

Voorbeeld

Input: subject email "jane.smith@lawfirm.co.uk". Output: OTP "A3K9X2MF" sent via configured email template.

Benchmark

Delivery rate: 98%+ for legitimate email addresses. Completion rate: 85-95%.

Beschrijving

Sends a 6-digit OTP code via SMS to the subject's mobile number.

Effect

Validates phone number ownership. Higher engagement than email due to push notification.

Voorbeeld

Input: subject phone "+44 7700 900123". Output: SMS with OTP "482917" sent. Subject enters code on verification page.

Benchmark

Delivery rate: 95-99% depending on carrier. Completion rate: 90%+.

Beschrijving

Dispatches a physical letter with a unique 10-character OTP and QR code to the subject's claimed address.

Effect

The core Postal.id verification — proves physical possession of the address. Unfakeable by digital means.

Voorbeeld

Input: "12 Baker Street, London, NW1 6XE". Letter printed with OTP "K7M2X9P4LR" + QR code. Dispatched via tracked post.

Benchmark

UK delivery: 1-3 days. Completion rate: 70-85% (dependent on subject engagement).

Beschrijving

Captures GPS coordinates from the subject's device at the time of OTP entry. Compares with the claimed address location.

Effect

Adds a physical presence confirmation. The subject must be near the claimed address when entering the postal OTP.

Voorbeeld

Claimed address: 51.5074, -0.1278 (London). Subject GPS: 51.5081, -0.1290 (0.15 km away). Within 1 km radius: PASS.

Beschrijving

Maximum number of days allowed for the subject to complete all required verification layers before the case expires.

Effect

Shorter TTLs create urgency but increase expiry rates. Longer TTLs are more lenient but delay case resolution.

Voorbeeld

Input: 30 (days). Case created 2026-02-01 will expire 2026-03-03 if not completed. Enter 7-60 depending on use case.

Benchmark

Default: 30 days. For urgent verifications, 7-14 days. For international postal, 45-60 days.

Beschrijving

Maximum number of OTP entry attempts allowed per verification layer before the case is marked as failed.

Effect

Prevents brute-force OTP guessing. Too few attempts frustrate legitimate subjects; too many weaken security.

Voorbeeld

Input: 5. Subject enters wrong OTP 5 times → case fails. Enter 3-10 (recommended: 5 for standard, 3 for high security).

Benchmark

Default: 5 attempts. Security-sensitive: 3 attempts.

Formule

After max attempts exhausted → case status transitions to FAILED.

Beschrijving

The postal format used for dispatching verification letters. Options depend on the provider and destination country.

Effect

Different formats have different costs, delivery speeds, and tracking capabilities.

Voorbeeld

Options: "standard" (cheapest, no tracking), "tracked" (mid-range, delivery confirmation), "certified" (signature required).

Beschrijving

Each verification layer in a bundle can be marked as required or optional. Required layers must be completed; optional layers enhance assurance if completed.

Effect

Required layers determine the minimum assurance level. Optional layers provide additional confidence without blocking completion.

Voorbeeld

Bundle config: Email = Required, SMS = Optional, Postal = Required, Geo = Optional. Subject must complete email + postal; SMS and geo are bonus.

Beschrijving

Percentage of dispatched letters that were successfully delivered to the destination address.

Effect

Low delivery rates may indicate address quality issues, incorrect postcodes, or regional postal problems.

Voorbeeld

96 of 100 letters delivered = 96% delivery rate. Displayed as a percentage on the postal metrics card.

Benchmark

UK: 98%+. EU: 95-98%. US: 97%+.

Formule

Delivered / Dispatched x 100

Beschrijving

Percentage of dispatched letters returned to sender (RTS) by the postal service.

Effect

High return rates indicate invalid addresses, subjects who have moved, or incorrect address formatting.

Voorbeeld

3 of 100 letters returned = 3% return rate. Common reasons: "addressee gone away", "insufficient address".

Benchmark

Healthy: below 3%. Above 5% warrants address validation review.

Formule

Returned / Dispatched x 100

Beschrijving

Average number of business days between letter dispatch and confirmed delivery (where tracking is available).

Effect

Helps set realistic TTL values and subject expectations.

Voorbeeld

Displayed as "1.8 days" for UK, "4.2 days" for EU. Based on tracked deliveries in your recent cases.

Benchmark

UK: 1.5 days. EU: 4-5 days. US: 3-4 days.

Beschrijving

Percentage of postal verifications completed by scanning the QR code on the letter versus manually typing the OTP.

Effect

Higher QR scan rates indicate good subject experience — scanning is faster and less error-prone.

Voorbeeld

55 of 100 postal verifications used QR scan = 55%. Remaining 45% typed the 10-character OTP manually.

Benchmark

Typical: 40-60% use QR scanning.

Beschrijving

Alert triggered when an address receives more verification cases than the configured threshold within a time window.

Effect

May indicate legitimate shared occupancy or potential fraud via address reuse.

Voorbeeld

Alert: "42 High Street, Bristol" — 5 cases in 7 days (threshold: 3 per 30 days). Investigate shared office or fraud.

Benchmark

Default threshold: 3 cases per address per 30 days.

Beschrijving

Alert triggered when the same address is being verified across multiple different tenants on the platform.

Effect

Could indicate a professional fraud attempt spanning multiple regulated firms.

Voorbeeld

Alert: "10 Downing Street, London" appears in 3 different tenants within 30 days. Other tenant names are anonymised.

Beschrijving

Numerical severity score assigned to each address alert based on the type and frequency of signals detected.

Effect

Higher scores warrant more urgent investigation. Used for prioritising the alert queue.

Voorbeeld

Score 15 (low): single velocity signal. Score 45 (medium): velocity + ghost address. Score 80 (high): cross-tenant + velocity + forwarding.

Benchmark

1-30: Low priority. 30-60: Medium. 60+: High priority — investigate immediately.

Beschrijving

Mark an alert as reviewed after investigation. Acknowledged alerts are moved out of the active queue.

Effect

Helps team members track which alerts have been investigated versus which need attention.

Voorbeeld

Click "Acknowledge" on an alert → add a note like "Confirmed shared office building, legitimate usage". Alert moves to resolved queue.

Beschrijving

Real-time HTTP POST notifications sent to your configured endpoint when case status changes occur.

Effect

Enables automated workflows — update your CRM, trigger follow-up actions, or sync verification status with your systems.

Voorbeeld

Events: case.created, case.digital_verified, case.postal_dispatched, case.postal_verified, case.completed, case.failed, case.expired, letter.dispatched, letter.delivered

Beschrijving

Every webhook request includes an X-Postal-Id-Signature header containing an HMAC-SHA256 hash of the request body using your webhook secret.

Effect

Verify this signature before processing to ensure the webhook came from Postal.id and was not tampered with.

Voorbeeld

Header: "X-Postal-Id-Signature: sha256=a1b2c3d4e5...". Verify by computing HMAC-SHA256(your_secret, raw_body) and comparing.

Formule

HMAC-SHA256(webhook_secret, request_body)

Beschrijving

Failed webhook deliveries (non-2xx response or timeout) are retried with exponential backoff up to 5 attempts.

Effect

Ensures temporary outages on your side do not cause missed events.

Voorbeeld

Retry delays: ~30s, ~2min, ~8min, ~30min, ~2hr (exponential backoff with jitter)

Beschrijving

Maximum number of verification cases included in your current subscription plan per billing period.

Effect

Cases beyond the plan limit may incur overage charges or be blocked depending on your plan settings.

Voorbeeld

Performance plan: "87 / 100 cases used this period". At 100, new case creation may be blocked until next period.

Benchmark

Essential: 25/month. Performance: 100/month. Enterprise: unlimited.

Beschrijving

The current billing cycle during which verification cases are counted against your plan limit.

Effect

Case counts reset at the start of each billing period.

Voorbeeld

Displayed as "1 Feb 2026 — 28 Feb 2026". Cases created within this window count toward the limit.

Beschrijving

Current state of your subscription: active, past_due, cancelled, or trialing.

Effect

Verification capabilities may be restricted for past_due or cancelled plans.

Voorbeeld

Values: "active" (normal), "trialing" (free trial), "past_due" (payment failed), "cancelled" (subscription ended).

Beschrijving

Visual breakdown of cases at each stage of the verification lifecycle, showing where subjects progress and where they drop off.

Effect

Identify bottlenecks — if many cases stall at POSTAL_PENDING, subjects are receiving letters but not entering codes.

Voorbeeld

Created: 100 → Digital Verified: 85 → Postal Dispatched: 80 → Postal Verified: 65 → Complete: 62 → Failed: 8 → Expired: 15.

Beschrijving

Cases escalated from the automated flow for human review. Typically due to risk signals, edge cases, or caseworker discretion.

Effect

Manual review cases require a caseworker to approve or reject. They do not auto-complete.

Voorbeeld

Case escalated due to risk score 85 + ghost address. Caseworker reviews evidence, clicks "Approve" (→ COMPLETE) or "Reject" (→ FAILED).

Beschrijving

Create multiple verification cases at once by uploading a CSV file. The system validates every row, flags errors, checks for duplicates, and processes valid rows in parallel.

Effect

Enables bulk onboarding — process hundreds of verification cases from a single file upload instead of creating them one by one.

Voorbeeld

Upload "clients_q1.csv" with 50 rows → Validate → 47 valid, 2 invalid, 1 duplicate → Upload 47 cases → Cases created and digital OTPs sent.

Beschrijving

Your CSV must include these required columns: name (subject's full name), line1 (street address), city, postalCode, countryCode (2-letter ISO code e.g. GB, US, DE). Optional columns: email, phone (with country prefix e.g. +44), line2, region, reference (your internal ID), bundleId.

Effect

Correct CSV formatting ensures maximum validation success. Missing required columns will cause row-level errors.

Voorbeeld

Header row: name,email,phone,line1,line2,city,region,postalCode,countryCode,reference,bundleId Data row: Jane Smith,jane@example.com,+447700900123,12 Baker Street,,London,,NW1 6XE,GB,MATTER-001,bundle_enhanced

Beschrijving

Before uploading, click "Preview & Validate" to check your file. The system checks: required fields present, valid email format, valid country codes, address completeness, and duplicate detection against existing cases.

Effect

Validation catches errors before cases are created, saving time and avoiding wasted postal costs on invalid addresses.

Voorbeeld

Validation results: Total Rows: 50, Valid: 47 (green), Invalid: 2 (red), Duplicates: 1 (amber). Country breakdown: GB: 30, US: 15, DE: 5.

Beschrijving

Common errors: "Missing required field" (name/line1/city/postalCode/countryCode is blank), "Invalid country code" (not a recognised 2-letter ISO code), "Invalid email format" (malformed email), "Duplicate" (same name+address already exists as an active case).

Effect

Each error shows the row number, field name, and error message so you can fix the exact issue in your CSV.

Voorbeeld

Row 15: postalCode — "Missing required field". Row 23: countryCode — "Invalid country code 'UK' (expected 'GB')". Row 31: name — "Duplicate of row 12 (Jane Smith, 12 Baker Street)".

Beschrijving

After validation, you'll see: Total Rows (all rows in CSV), Valid (ready to upload), Invalid (have errors — fix and re-upload), Duplicates (match existing active cases — skipped). Only valid rows are processed when you click Upload.

Effect

Invalid and duplicate rows are skipped. You can download a report of failed rows to fix and re-upload separately.

Voorbeeld

Click "Upload 47 Cases" → system creates 47 verification cases in parallel. Each case gets digital OTPs sent immediately. Postal letters dispatched based on bundle config.

Beschrijving

After upload, each batch job shows a status: Processing (still creating cases), Complete (all rows processed), Failed (system error during processing). The progress bar shows Succeeded/Failed/Remaining counts.

Effect

Monitor batch progress in real-time. Most batches complete within minutes.

Voorbeeld

Batch "clients_q1.csv": 47/47 processed, 45 succeeded, 2 failed. Click "View Errors" to see which rows failed.

Beschrijving

Click "View Errors" on a completed batch to see which rows failed and why. Click "Download Report" to get a CSV of failed rows with error details — fix the errors and re-upload just those rows. "Retry Failed" re-processes failed rows without re-uploading.

Effect

Efficiently handle partial failures without re-processing the entire batch.

Voorbeeld

Error report: Row 12 — "Address validation failed: undeliverable address". Row 38 — "Plan limit exceeded". Fix address in row 12, upgrade plan, then retry.

Beschrijving

Opens the case creation form where you enter the subject's details, address, and select a verification bundle. Once submitted, digital OTPs are sent immediately and a postal letter is dispatched (if the bundle includes postal verification).

Effect

The primary way to start a single address verification. For bulk verifications, use Batch Upload instead.

Voorbeeld

Click "New Case" → fill in name, email, address → select "Enhanced" bundle → click "Create Case" → email OTP sent within seconds, letter dispatched within 1 hour.

Beschrijving

View all subjects (people being verified) across all your cases. Search by name, email, phone, or address. Click any recipient to see their full verification history, risk signals, and address changes over time.

Effect

Central directory of all people you've ever verified. Useful for re-verification, fraud investigation, and compliance audits.

Voorbeeld

Search "Jane Smith" → see all cases for that person → click through to view detailed profile with verification history, risk signals, and address timeline.

Beschrijving

Create multiple verification cases at once by uploading a CSV file. The system validates every row, flags errors, checks for duplicates against existing cases, and processes valid rows in parallel.

Effect

Essential for high-volume onboarding. Process hundreds of verifications from a single file instead of creating cases one by one.

Voorbeeld

Prepare CSV with columns: name, line1, city, postalCode, countryCode (required) + email, phone, reference (optional) → Upload → Validate → Process.

Beschrijving

Digital-only verification using email OTP. An 8-character OTP code is sent to the subject's email address. The subject enters the code to verify email ownership. Fastest completion time (~5 minutes).

Effect

Assurance level: Verified (Digital). Suitable for low-risk onboarding where email confirmation is sufficient and postal proof is not required by regulation.

Voorbeeld

Layers enabled: Email (required). Subject receives email with OTP "A3K9X2MF" → enters code → case completes with "Verified (Digital)" assurance.

Benchmark

Completion time: 2-5 minutes. Success rate: 85-95%. Cost: lowest (no postal dispatch).

Beschrijving

Two-factor digital verification using both email OTP (8-character code) and SMS OTP (6-digit code). Both channels must be verified for the case to complete.

Effect

Assurance level: Verified (Digital). Provides dual-channel digital confirmation. Stronger than Basic but still does not prove physical address possession.

Voorbeeld

Layers enabled: Email (required), SMS (required). Subject receives email OTP "A3K9X2MF" + SMS OTP "482917" → enters both → case completes.

Benchmark

Completion time: 3-10 minutes. Success rate: 80-90%. Cost: low (email + SMS, no postal).

Beschrijving

Full postal + digital verification. Sends email OTP and dispatches a tracked physical letter with a unique 10-character postal OTP and QR code. SMS is optional. The postal letter proves physical possession of the address.

Effect

Assurance level: Verified (Digital + Postal). Meets the strictest FCA, SRA, and HMRC requirements for proof of address. The gold standard for regulated industries.

Voorbeeld

Layers enabled: Email (required), SMS (optional), Postal (required). Subject verifies email → letter arrives in 1-7 days → subject enters postal OTP → case completes.

Benchmark

Completion time: 3-10 days (depends on postal delivery). Success rate: 70-85%. Cost: medium (includes postal dispatch).

Beschrijving

Highest assurance. All four verification layers: email OTP (8-char), SMS OTP (6-digit), postal letter (10-char OTP + QR code), AND GPS geo-location capture when entering the postal code. Proves both mail receipt AND physical presence at the address.

Effect

Assurance level: Verified (Digital + Postal) with geo confirmation. The strongest possible proof that the subject physically resides at the claimed address.

Voorbeeld

Layers: Email (required), SMS (required), Postal (required), Geo (required, 200m radius). Subject verifies email + SMS → receives letter → enters postal OTP while GPS confirms they're at the address.

Benchmark

Completion time: 3-10 days. Success rate: 60-75% (geo may fail if subject declines location). Cost: highest.

Beschrijving

The bundle marked as "Default" is automatically used when cases are created via the API without specifying a bundleId. Only one bundle can be the default at any time.

Effect

Controls the verification flow for API-created cases and any cases where the caseworker doesn't explicitly select a bundle.

Voorbeeld

Set "Enhanced" as default → all API-created cases automatically use email + postal verification. Change to "Basic" → API cases only use email.

Beschrijving

Pre-configured verification packages provided by Postal.id: Basic, Standard, Enhanced, and Maximum. These cannot be edited or deleted but can be set as the default.

Effect

Platform packages cover the most common verification scenarios. Create custom packages only if you need non-standard layer combinations.

Voorbeeld

Platform packages: Basic (email only), Standard (email + SMS), Enhanced (email + SMS + postal), Maximum (all 4 layers). All are always available.

Beschrijving

A "recipient" (also called "subject") is the person whose address is being verified. Each recipient may have multiple verification cases if they've been verified at different addresses or re-verified over time.

Effect

Click any recipient to view their full profile including verification history, risk signals, address changes, and verification method success rates.

Voorbeeld

Recipient "Jane Smith" has 3 cases: 1 completed (London address), 1 active (Manchester address), 1 failed (disposable email detected).

Beschrijving

Shows the status of the most recent verification case for this recipient. Reflects where they are in the verification flow right now.

Effect

Quick indicator of whether the recipient's most recent verification is complete, in progress, or has issues.

Voorbeeld

COMPLETE (green): latest case fully verified. POSTAL_DISPATCHED (amber): letter sent, awaiting delivery. FAILED (red): latest case failed.

Beschrijving

Total number of verification cases ever created for this recipient across all addresses and time periods. Includes active, completed, failed, and expired cases.

Effect

Multiple cases may exist if the recipient moved, if a previous case expired, or if periodic re-verification is required.

Voorbeeld

3 cases: means this person has been through the verification process 3 separate times (possibly at different addresses).

Beschrijving

Aggregated risk percentage based on all risk signals detected for this recipient across all their cases. Combines ghost address, mail forwarding, address velocity, disposable email, and cross-tenant signals.

Effect

Red (>70%): High risk — investigate immediately. Amber (40-70%): Moderate risk — review recommended. Green (<40%): Low risk — no immediate action needed.

Voorbeeld

15%: Low risk (no signals). 52%: Medium (disposable email detected). 85%: High (ghost address + cross-tenant + velocity).

Formule

Weighted average of all risk signals across all cases for this recipient.

Beschrijving

Search across name, email, phone number, and address fields. Filter by case status to find recipients at a specific verification stage. Sort by newest, oldest, name alphabetically, or most cases.

Effect

Quickly find specific recipients or identify groups of recipients in a particular state.

Voorbeeld

Search "Manchester" → shows all recipients with Manchester addresses. Filter "FAILED" → shows recipients whose latest case failed.

Beschrijving

All verification cases ever created for this person, regardless of outcome. Includes active cases in progress, successfully completed cases, failed cases, and expired cases.

Effect

A high case count may indicate re-verifications (normal) or repeated failed attempts (investigate).

Voorbeeld

5 total cases: 3 completed, 1 active, 1 expired.

Beschrijving

Cases currently in progress — not yet reached a terminal state (COMPLETE, FAILED, or EXPIRED). These are cases where the subject still needs to complete one or more verification steps.

Effect

Active cases require monitoring. If a case stays active for too long, the subject may need a reminder.

Voorbeeld

2 active cases: one at DIGITAL_PENDING (email OTP sent, awaiting entry), one at POSTAL_DISPATCHED (letter sent, awaiting delivery).

Beschrijving

The subject's name, email address, and phone number as provided when the case was created. "First Seen" shows when this person was first added to the system. "Latest Status" shows their most recent case state.

Effect

Contact information is used for email OTP delivery (email) and SMS OTP delivery (phone). Tags help categorise recipients.

Voorbeeld

Name: Jane Smith. Email: jane@example.com. Phone: +44 7700 900123. First Seen: 15 Jan 2026. Tags: VIP, Priority.

Beschrijving

The most recent address provided for verification. "Verified" with a date means postal verification was successfully completed for this address. Ghost Address and Forwarding badges indicate risk flags detected during address validation.

Effect

The current address is the one used for the latest or active verification case. Previous addresses appear in Address History.

Voorbeeld

12 Baker Street, London, NW1 6XE, GB. Verified: 20 Feb 2026. Badges: none (clean address).

Beschrijving

Breakdown of how many email, SMS, and postal OTPs were sent to this recipient and how many were successfully verified. The progress bar shows the success rate for each channel.

Effect

Identifies which verification channels work best for this recipient. Low success on a channel may indicate delivery issues.

Voorbeeld

Email: 3 sent, 3 verified (100%). SMS: 2 sent, 2 verified (100%). Postal: 2 sent, 1 verified (50%). Green bar (≥80%), Amber (50-79%), Red (<50%).

Beschrijving

Chronological list of all addresses this person has been verified at across all their cases. Each entry shows the full address, country flag, and whether verification was completed.

Effect

Useful for detecting frequent movers, address fraud patterns, or confirming legitimate address changes over time.

Voorbeeld

1. 12 Baker Street, London — Verified 20 Feb 2026. 2. 45 Oxford Road, Manchester — Verified 15 Nov 2025. 3. PO Box 123, Bristol (Ghost badge) — Not verified.

Beschrijving

All verification cases for this recipient in reverse chronological order. Click any Case ID to view the full case details including timeline, risk assessment, and evidence pack.

Effect

Complete audit trail of every verification attempt for this person. Useful for compliance reviews and dispute resolution.

Voorbeeld

Case a1b2c3d4: COMPLETE, Verified (Digital + Postal), 12 Baker Street, 20 Feb 2026. Case e5f6g7h8: FAILED, --, 45 Oxford Road, 15 Nov 2025.

Beschrijving

The person whose address is being verified. "Subject" is Postal.id terminology for the end-person — not your employee or team member. Provide their full legal name as it would appear at the address.

Effect

The subject's name is printed on the postal letter and included in the evidence pack. Use the correct legal name for compliance purposes.

Voorbeeld

Input: "Jane Elizabeth Smith" (full legal name). Avoid nicknames or abbreviations unless that's the name at the address.

Beschrijving

Email is used for email OTP delivery (8-character code). Phone (with country prefix like +44 for UK, +1 for US) is used for SMS OTP delivery (6-digit code). Both are optional but required if the selected verification bundle includes email/SMS layers.

Effect

Without email, the email OTP layer cannot function. Without phone, the SMS OTP layer cannot function. Postal verification does not require either.

Voorbeeld

Email: jane.smith@example.com. Phone: +447700900123 (UK mobile) or +12125551234 (US). Note: phone must include country prefix.

Beschrijving

Legal requirement (GDPR/data protection): you must confirm the subject has given consent for address verification before creating a case. This checkbox is mandatory — the case cannot be created without it.

Effect

Ensures compliance with data protection regulations. The consent status is recorded in the audit trail and included in the evidence pack.

Voorbeeld

Check the box to confirm: "Subject has given consent for address verification". Unchecked = "Create Case" button is disabled.

Beschrijving

After entering an address, the system automatically validates it for deliverability. Checks include: valid postal code format, known ghost/virtual office addresses, active mail forwarding/redirection services, and address standardisation.

Effect

Pre-dispatch validation prevents wasted postal costs on undeliverable addresses and flags risk signals early.

Voorbeeld

Enter "12 Baker St, London" → validation returns: Deliverable (green tick), standardised to "12 Baker Street, London, NW1 6XE". Or: "71-75 Shelton Street" → Ghost Address warning (orange).

Beschrijving

Choose which verification bundle to use for this case. Each package defines which layers (email, SMS, postal, geo) are enabled and whether they're required or optional. "Default" badge means this is the bundle used for API-created cases. "Platform" badge means it's provided by Postal.id.

Effect

The selected package determines the verification flow, timeline, cost, and resulting assurance level.

Voorbeeld

Select "Enhanced" → email OTP sent immediately, postal letter dispatched within 1 hour. Estimated postal cost shown below (e.g. £1.20 for UK letter).

Beschrijving

Optional internal reference for your own records. Use your matter ID, client number, file reference, or any identifier that helps you match this verification case to your internal systems.

Effect

Searchable in the case list and included in webhook payloads and evidence packs. Makes it easy to cross-reference with your practice management software.

Voorbeeld

Examples: "MATTER-2024-001", "CLT-4521", "AML-REF-789", "Property-Sale-42-High-St". Any format up to 100 characters.